Terms and conditions
Terms and Conditions
Welcome to Alaturca Cruises, your gateway to unforgettable experiences on the mesmerizing waters of Turkey. Before you embark on your journey with us, it’s essential to understand and agree to the terms and conditions that govern our services. By accessing our website or booking any of our products, you acknowledge that you have read, understood, and agreed to abide by these terms and conditions.
1. Introduction: Alaturca Cruises, operating through its website https://www.alaturcacruises.com/, offers a range of cruise experiences, including private yacht charters, cabin cruises, and land tours in Turkey. Our goal is to provide you with exceptional service and create lasting memories as you explore the beauty of Turkey’s coastline and beyond.
2. Acceptance of Terms: By accessing our website or booking any of our products, you agree to be bound by these terms and conditions. It is your responsibility to read and understand these terms before proceeding with any bookings. If you do not agree with any part of these terms, you should not use our website or book any of our products.
3. Booking Process: To book a cruise or land tour with Alaturca Cruises, you must visit our website or contact us directly through email or phone. Our booking process is designed to be simple and straightforward, allowing you to select your desired itinerary, dates, and accommodations.
4. Health and Safety: Your health and safety are of utmost importance to us. Before booking any of our products, it is your responsibility to ensure that you are physically fit to participate in the activities included in the itinerary. If you have any pre-existing medical conditions or allergies, you must declare them at the time of booking and make necessary arrangements to manage them during the trip.
5. Conduct: We expect all our clients to conduct themselves in a manner that respects the rights and safety of others. Any behavior deemed inappropriate or disruptive by our staff or crew may result in termination of the trip without refund.
6. Airport Transfers: For your convenience, we offer airport transfer services at an additional cost. To ensure smooth arrangements, you must provide us with accurate flight details at least two weeks before your arrival. Failure to do so may result in voiding any refunds for transfers.
7. Free Time: During certain periods of your trip, you may have free time to explore and relax. While we encourage you to make the most of these opportunities, please note that we do not accept responsibility for any accidents or injuries that may occur during your free time.
8. Photography: We may take photographs and films of our clients during the trip for promotional purposes. If you do not wish to be photographed, please inform our crew. By participating in our products, you consent to the use of such materials for advertising and promotional purposes.
9. Personal Data: We are committed to protecting your privacy and personal data in accordance with the laws of Turkey. By booking our products, you agree to the use of your data for marketing purposes and client demographics. If you do not wish to have your data used in this way, please notify us by email.
10. Acceptance of Terms: Receipt of a deposit or final payment indicates that you have read and accepted all the terms and conditions outlined herein. It is your responsibility to familiarize yourself with these terms before making any bookings with Alaturca Cruises.
11. Private Yacht Charters
11.1. Confirmation / Deposit Payment: To confirm a booking for a private yacht charter, a minimum deposit ranging from 30% to 60% of the total charter cost is required, depending on the vessel class. Full payment may be requested in rare cases. The exact amount will be communicated to you during the booking process.
11.2. Balance Payment: Depending on the vessel, balance payments may be required either 8 weeks before arrival or upon arrival. Our crew will provide you with all necessary payment details and dates during the booking process.
11.3. Cancellations By Clients: Clients have the right to cancel their charter at any time, subject to cancellation fees based on the timing of the cancellation. Please refer to the cancellation fees outlined in our terms and conditions.
11.4. Cancellations By Alaturca (Force Majeure): We reserve the right to cancel any confirmed booking in the event of force majeure, including but not limited to war, natural disasters, and terrorist activities. Compensation is not available for cancellations due to force majeure.
11.5. Captain’s Authority and Responsibility: The captain of the vessel has the authority to change the navigation itinerary for safety reasons and to terminate the trip early under certain circumstances, such as adverse weather conditions or inappropriate behavior by passengers.
11.6. Complaints for Yacht Charter: In the event of a complaint, clients should first bring the issue to the attention of the captain and crew. If the issue cannot be resolved onboard, clients must notify Alaturca within 30 days of completing the trip, providing appropriate evidence to support their complaint.
11.7. Exclusions: Our private yacht charters do not include extra beverages, fuel for water sports, international port fees, airport taxes, transfers, visas, personal insurance, or other personal expenses.
11.8. Vessel Capacity: Each vessel has a maximum capacity for passengers, which will be clearly stated during the booking process. Clients must provide accurate information regarding the number of passengers included in the booking.
11.9. Vessel Engine Failure or Breakdown: In the event of a vessel breakdown, Alaturca has 48 hours to resolve the issue by repairing the vessel or providing a replacement. No refunds will be given under these circumstances.
11.10. Unforeseen Changes to Chartered Vessel, Routes, or Ports: Alaturca reserves the right to change the chartered vessel, routes, or ports in the event of unforeseen circumstances. Clients will not incur additional charges for such changes.
11.11. Duty Of Care: Clients are responsible for taking care of the vessel’s inventory and equipment during the trip. Any damage must be paid for directly to the captain or owner of the ship.
11.12. Confidentiality: Alaturca reserves the right to keep the original names of the yachts confidential to protect marketing rights.
12. Cabin Cruises
12.1. Confirmation / Deposit Payment for Cabin Cruises: Bookings for cabin cruises require a deposit to be confirmed. The deposit amount will be communicated to you during the booking process. Full payment may be requested in certain cases.
12.2. Payment Procedure for Cabin Cruises : Balance payments for cabin cruises must be made according to the terms specified during the booking process. Payment options and currency conversion details will be provided to you by our team.
12.3. Cancellations By Clients: Clients have the right to cancel their cabin cruise booking at any time, subject to cancellation fees outlined in our terms and conditions.
12.4. Cancellation Fees and Policies for Alaturca Cabin Cruises: Cancellation fees vary depending on the timing of the cancellation. Please refer to our terms and conditions for detailed information on cancellation policies.
12.5. Open Date Transfer Policy on Selected Cruises: Under certain circumstances, clients may request an open date option for their cruise booking. This policy is subject to terms and conditions outlined in our terms of service.
12.6. No Refund Policy: No refunds will be provided for partially used cabin cruises or services.
12.7. Cancellation By Alaturca: We reserve the right to cancel confirmed cabin cruise bookings under unusual circumstances, such as adverse weather conditions or insufficient bookings. Clients will be offered alternative options or a full refund in such cases.
12.8. Accommodation on Cabin Cruises: Accommodation options vary depending on the cabin layout of the vessel. Clients must specify their preferences at the time of booking.
12.9. Cabin Cruise Complaints: In the event of a complaint, clients must notify the captain and crew during the cruise. If the issue cannot be resolved onboard, clients must submit a written complaint to Alaturca within 30 days of completing the cruise.
12.10. Exclusions: Our cabin cruise packages do not include extra beverages, food, international port fees, airport taxes, transfers, or personal expenses.
12.11. Vessel Engine Failure or Breakdown: In the event of a vessel breakdown, Alaturca has 48 hours to resolve the issue. No refunds will be provided under these circumstances.
12.12. Unforeseen Changes to Chartered Vessel, Routes, or Ports: Alaturca reserves the right to change the chartered vessel, routes, or ports due to unforeseen circumstances. Clients will not incur additional charges for such changes.
12.13. Confidentiality: Alaturca reserves the right to keep the original names of the yachts confidential to protect marketing rights.
13. Alaturca Turkey Travel & Land Tour Products
13.1. Deposit Payments for Alaturca Turkey: Bookings for all land tour products require a deposit or full payment to be confirmed. The deposit amount will be communicated to you during the booking process.
13.2. Balance Payment: The balance payment for Turkey travel and land tour products must be made according to the terms specified during the booking process. Payment options and currency conversion details will be provided to you by our team.
13.3. Cancellations By Clients: Clients have the right to cancel their Turkey travel or land tour booking at any time, subject to cancellation fees outlined in our terms and conditions.
13.4. Cancellation Fees and Policies for Alaturca Turkey Travel and Land Tour Products: Cancellation fees vary depending on the timing of the cancellation. Please refer to our terms and conditions for detailed information on cancellation policies.
13.5. Open/Alternative Date Transfer Policy: Under certain circumstances, clients may request an open date option for their travel or land tour booking. This policy is subject to terms and conditions outlined in our terms of service.
13.6. Cancellation By Alaturca: We reserve the right to decline and cancel any confirmed booking at our discretion without further explanation. Clients will be offered alternative options or a full refund in such cases.
13.7. Product Exclusions: Our Turkey travel and land tour packages do not include international flights, airport taxes, visas, personal insurance, medical expenses, or other personal items.
13.8. Product Changes: Alaturca reserves the right to change the carrier utilized, hotel, or any part of the itinerary in the event of unforeseen circumstances. Clients will not incur additional charges for such changes.
13.9. Complaints: In the event of a complaint regarding a Turkey travel or land tour product, clients must notify Alaturca immediately. Written complaints must be submitted within 30 days of completing the product.
13.10. Vessel Engine Failure or Breakdown: If your product includes a vessel component, Alaturca has 48 hours to resolve any vessel breakdown issues. No refunds will be provided under these circumstances.
13.11. Guaranteed Departure Products: Some of our products are guaranteed to depart on specified dates, subject to Force Majeure circumstances.
13.12. Minimum Number Products: Some products may have a minimum number requirement. If the minimum number of bookings is not met, Alaturca reserves the right to cancel the product.
13.13. Domestic Flight Luggage Allowance: Clients must adhere to the baggage allowance specified for domestic flights included in our packages. Additional charges may apply for excess baggage.
13.14. Hotel/Airport Transfers: Clients must provide accurate information for hotel and airport transfers. Alaturca is not responsible for liabilities arising from incorrect details provided by clients.
14. Hotel Accommodation
14.1. Picking the Right Hotel: Alaturca endeavors to select suitable hotels for our clients. Clients will receive detailed itineraries with hotel information for confirmation. Clients are responsible for reviewing hotel details and informing us of any concerns before itinerary approval.
14.2. Hotel Complaints: Any issues or concerns regarding hotel accommodation should be addressed directly with the hotel management. Alaturca will assist clients in resolving complaints within the hotel’s rules and regulations.
14.3. Hotel Check-in Check-out Times: Hotel check-in and check-out times vary and are subject to individual hotel policies. Alaturca packages do not include fees for early check-in or late check-out.
15. Daily Pick-Up & Drop-Off Times
15.1. Pick-Up and Drop-Off Times: Estimated pick-up and drop-off times are provided in our bookings and publications.
15.2. Changes to Times: Pick-up and drop-off times may change due to factors beyond Alaturca’s control, such as traffic. Clients will be informed of any changes before the product begins.
15.3. Client Responsibility: Clients must be punctual for pick-ups to avoid disruptions to onward pickups. Alaturca reserves the right to proceed with the product if clients are not at the designated location at the agreed time, with no refunds provided.
16. Captain’s Authority and Responsibility
16.1. Safety Compliance: Clients must comply with vessel rules for safety. Captains have the authority to change navigation itineraries for safety reasons.
16.2. High-Risk Activities: Clients participate in high-risk activities at their own risk and must comply with local regulations and crew instructions.
16.3. Early Termination: Captains may terminate products early due to adverse weather, passenger behavior, or medical emergencies.
17. Guide and Driver’s Authority and Responsibility
17.1. Safety Measures: Guides and drivers have the authority to ensure client safety during products.
17.2. Product Changes: Guides and drivers may change or terminate products due to safety concerns, adverse weather, or medical emergencies.
18. Accuracy of Information
18.1. Website Information: The information provided on our website is accurate to the best of our knowledge. We are not liable for any inaccuracies contained herein.
19. Website Usage
19.1. Acceptance of Terms: By using our website, you agree to abide by the terms and conditions outlined herein.
19.2. Website Accuracy: While we strive to maintain accurate and up-to-date information on our website, we do not guarantee the accuracy or completeness of the content.
19.3. Intellectual Property: All content, including text, images, logos, and trademarks, on the Alaturca Cruises website, is the property of Alaturca and protected by intellectual property laws. Unauthorized use of our content is prohibited.
19.4. Website Security: We take reasonable measures to ensure the security of our website. However, we cannot guarantee that our website will be free from viruses or other harmful components.
19.5. Third-Party Links: Our website may contain links to third-party websites for your convenience. We are not responsible for the content or privacy practices of these websites.
20. Limitation of Liability
20.1. Exclusion of Liability: Alaturca Cruises shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of our services or website.
20.2. Indemnification: By using our services, you agree to indemnify and hold harmless Alaturca Cruises and its affiliates from any claims, damages, or losses arising from your use of our services or website.
20.3. Force Majeure: Alaturca Cruises shall not be liable for any failure or delay in performing our obligations under these terms and conditions due to events beyond our control, including but not limited to natural disasters, wars, or government actions.
21. Governing Law and Dispute Resolution
21.1. Governing Law: These terms and conditions shall be governed by and construed in accordance with the laws of Turkey.
21.2. Dispute Resolution: Any disputes arising from these terms and conditions shall be resolved through arbitration in Turkey.
22. Modifications to Terms and Conditions
22.1. Changes to Terms: Alaturca Cruises reserves the right to modify these terms and conditions at any time without prior notice. The updated terms will be posted on our website.
22.2. Effective Date: Any changes to the terms and conditions will be effective immediately upon posting on our website.
23. Booking Process
23.1. Reservation Confirmation: Your booking with Alaturca Cruises is confirmed once we receive the required deposit or full payment, as outlined in the specific terms for each product.
23.2. Deposit Payment: A deposit is required to secure your reservation. The amount of the deposit varies depending on the type of product booked and will be communicated to you during the booking process.
23.3. Balance Payment: The remaining balance of your booking must be paid according to the terms specified for each product. Failure to make the balance payment may result in the cancellation of your reservation.
24. Cancellations and Refunds
24.1. Cancellation by Clients: Clients may cancel their booking with Alaturca Cruises at any time. The cancellation policy varies depending on the type of product booked and is outlined in detail in the specific terms for each product.
24.2. Cancellation Fees: If you cancel your booking, you may be subject to cancellation fees based on the timing of your cancellation and the type of product booked. Please refer to the specific cancellation policy for your product for more information.
24.3. Refunds: Refunds for cancellations will be processed according to the cancellation policy applicable to your booking. No refunds will be provided for partially used products or services.
25. Privacy Policy
25.1. Data Protection: Alaturca Cruises is committed to protecting your privacy and personal information. We collect and process personal data in accordance with the laws and regulations of Turkey.
25.2. Use of Personal Data: We may use your personal data for purposes such as processing your booking, providing customer support, and sending promotional offers. Your personal data will not be shared with third parties without your consent.
25.3. Security Measures: We implement appropriate security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.
25.4. Cookie Policy: Our website may use cookies to enhance your browsing experience. By using our website, you consent to the use of cookies in accordance with our Cookie Policy.
26. Contact Information
26.1. Customer Support: For any inquiries, complaints, or assistance regarding your booking, please contact our customer support team at contact page.
26.2. Office Address: Our office address is Karagözler, Fevzi Çakmak Cd. No:49, 48300 Fethiye/Muğla, Türkiye. You may also visit our website for additional contact information.
27. Yacht Charters
27.1. Confirmation and Deposit Payment: To confirm a yacht charter booking with Alaturca Cruises, a minimum deposit is required. The deposit amount and payment terms vary depending on the type of vessel and charter package selected.
27.2. Balance Payment: The balance payment for yacht charters is due according to the terms specified in your booking confirmation. Failure to make the balance payment may result in the cancellation of your charter.
27.3. Cancellation by Clients: Clients have the right to cancel their yacht charter booking at any time. The cancellation policy for yacht charters is outlined in detail in the specific terms and conditions provided at the time of booking.
27.4. Cancellation by Alaturca (Force Majeure): Alaturca reserves the right to cancel a confirmed yacht charter booking in the event of force majeure or unforeseen circumstances beyond our control. Compensation may not be available in such cases.
27.5. Captain’s Authority and Responsibility: The captain of the yacht has the authority to make decisions regarding the safety and navigation of the vessel. Clients are required to comply with the captain’s instructions and adhere to safety protocols at all times.
27.6. Complaints: In the event of a complaint during a yacht charter, clients should first bring the issue to the attention of the captain or crew. If the complaint cannot be resolved onboard, it should be reported to Alaturca’s office for further investigation and resolution.
28. Cabin Cruises
28.1. Reservation Confirmation and Deposit Payment: Cabin cruise bookings are confirmed upon receipt of the required deposit. The deposit amount and payment terms are specified in the booking confirmation provided by Alaturca Cruises.
28.2. Balance Payment: The balance payment for cabin cruises must be made according to the terms outlined in your booking confirmation. Failure to pay the balance may result in the cancellation of your reservation.
28.3. Cancellation Policy: Clients may cancel their cabin cruise booking at any time, subject to the cancellation policy specified in the booking terms and conditions. Cancellation fees may apply depending on the timing of the cancellation.
28.4. Open Date Transfer Policy: Alaturca offers an open date transfer option for selected cabin cruises, allowing clients to reschedule their booking with no surcharge or transfer fees under certain circumstances.
28.5. No Refund Policy: No refunds will be provided for partially used cabin cruises or services.
29. Land Tour Products
29.1. Reservation and Deposit Payment: Reservations for land tour products are confirmed upon receipt of the required deposit or full payment. The deposit amount and payment terms are specified at the time of booking.
29.2. Balance Payment: The balance payment for land tour products must be made according to the terms outlined in your booking confirmation. Failure to pay the balance may result in the cancellation of your reservation.
29.3. Cancellation Policy: The cancellation policy for land tour products varies depending on the type of product booked and the timing of the cancellation. Clients are advised to review the specific cancellation terms for their booking.
29.4. Guaranteed Departure Products : Certain land tour products offered by Alaturca Cruises are guaranteed to depart on the dates advertised, subject to force majeure and other unforeseen circumstances.
30. Hotel Accommodation
30.1. Selection Process: Alaturca Cruises endeavors to select appropriate hotel accommodations for its package products. Clients will receive a detailed itinerary listing the selected hotels, and confirmation is required. It is the client’s responsibility to review hotel details, including reviews and locations, before approving the itinerary.
30.2. Hotel Complaints: Should any issues arise at the selected hotel, it is the hotel’s responsibility to address and resolve them according to their policies and regulations.
30.3. Check-In and Check-Out Times: Hotel check-in and check-out times vary based on individual hotel policies. Alaturca’s package products do not include early check-in or late check-out fees.
31. Daily Pick-Up and Drop-Off Times
31.1. Estimations and Changes: Pick-up and drop-off times provided in bookings or publications are approximate and subject to change. Events beyond Alaturca’s control, such as traffic, may cause delays or adjustments. Clients will be notified of any changes prior to the start of the product through email, text notifications, or notices at the hotel.
31.2. Client Responsibility: Clients are expected to be punctual for pick-up times to avoid delays for other passengers. Failure to be ready at the arranged time and place may result in Alaturca proceeding with the product without the client, and no refund will be issued under such circumstances.
32. Authority and Responsibility of Guides and Drivers
32.1. Safety and Compliance: Guides and drivers associated with Alaturca Cruises have the authority to ensure the safety of clients and themselves at all times during the product. They reserve the right to terminate or modify the product in response to dangerous behavior, extreme weather conditions, or medical emergencies.
33. Accuracy Disclaimer: Alaturca Cruises makes every effort to ensure the accuracy of the information provided on its website and other materials. However, Alaturca accepts no liability for any inaccuracies contained herein.
34. Privacy Policy
34.1. Data Collection: Alaturca Cruises respects the privacy of its clients and adheres to strict data protection laws. Personal data collected during bookings or inquiries is used solely for the purpose of providing travel services and is never shared with third parties without explicit consent.
34.2. Marketing: By agreeing to our Terms and Conditions, clients also consent to receive marketing communications from Alaturca Cruises. However, clients have the option to opt out of these communications at any time by contacting us directly.
34.3. Data Security: All client data is stored securely and in compliance with applicable data protection regulations. Alaturca Cruises employs industry-standard security measures to safeguard client information against unauthorized access or misuse.
34.4. Data Retention: Client data is retained only for as long as necessary to fulfill the purposes outlined in our Privacy Policy. Clients have the right to request access to their personal data and to request its deletion if desired, subject to legal and contractual obligations.
35. Acceptance of Terms
35.1. Acknowledgment: Receipt of a deposit or final payment indicates that product participants (clients) have read and accepted all the Terms and Conditions outlined herein, as well as those on affiliated websites, and agree to abide by them.
35.2. Legal Validity: These Terms and Conditions constitute a legally binding agreement between Alaturca Cruises and its clients. Failure to comply with these terms may result in legal action.
Thank you for taking the time to review the Terms and Conditions of Alaturca Cruises. We look forward to providing you with exceptional travel experiences and ensuring your safety and satisfaction throughout your journey.
For any further inquiries or assistance, please do not hesitate to contact us using the information provided on our website.
We hope this detailed and transparent overview of our Terms and Conditions provides you with the necessary information to make informed decisions regarding your travel arrangements with Alaturca Cruises. Should you require any further clarification or assistance, please don’t hesitate to contact us through the channels provided on our website.
Thank you for choosing Alaturca Cruises for your travel needs. We are committed to ensuring your experience with us is smooth, enjoyable, and memorable. We look forward to welcoming you aboard our cruises and helping you create unforgettable memories.
Safe travels, and we hope to see you soon on one of our magnificent journeys across the seas.
